RETURN & REFUND POLICY

Last updated: July 21, 2026

MADE-TO-ORDER POLICY

Each Unbound product is produced specifically for your order. Because of this, all sales are final except when an item arrives damaged, defective, or materially different from what you ordered.

We do not accept returns, exchanges, or refunds for change of mind, incorrect size or color selection, fit preferences, minor color differences caused by screens or garment-dye variation, incorrect or incomplete shipping addresses provided by the customer, or other buyer-remorse reasons. Please review product details and size information carefully before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, has a manufacturing defect, or is not the item you ordered, contact us within 30 days of delivery at nick@unboundapps.com.

Include:

• Your order number
• A brief description of the issue
• Clear photographs showing the item and the problem

We will review the issue and may request additional information. If approved, our first remedy will generally be a replacement at no additional cost. If a replacement is unavailable or inappropriate, we may issue a refund to your original payment method.

RETURN INSTRUCTIONS

Do not mail an item to us unless we have provided written authorization and return instructions. Most approved damage or defect claims will not require the item to be returned.

If a physical return is required, we will provide the return destination and instructions after approving your request. Items sent without prior authorization may not be accepted or refunded. When the issue is our responsibility, we will cover any required return shipping.

EXCHANGES

We do not offer exchanges for sizing, color preference, or change of mind because products are made to order. A replacement may be provided only for an approved damaged, defective, or incorrect item claim.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate the request, but changes and cancellations are not guaranteed. Once materials have been ordered or production has begun, the order may no longer be changed, canceled, or refunded.

SALE ITEMS AND GIFT CARDS

Sale items remain eligible for review if they arrive damaged, defective, or incorrect. Gift cards are non-refundable except where required by law.

REFUNDS

If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, contact us at nick@unboundapps.com.

CONTACT

Questions about this policy can be sent to nick@unboundapps.com.