SHIPPING POLICY

Last updated: July 21, 2026

WHERE WE SHIP

We currently ship only to eligible United States addresses available at checkout. If Shopify does not accept your address or display a shipping option, we are unable to ship to that destination at this time.

MADE-TO-ORDER FULFILLMENT

Unbound products are made to order and are produced and shipped by a third-party fulfillment partner. The production and shipping origin may vary based on product availability and the delivery destination.

ESTIMATED DELIVERY TIME

Most United States orders are expected to arrive within approximately 7–14 business days after the order is placed. This estimate includes production and carrier transit time and is not guaranteed.

First-time production of a design, inventory shortages, artwork review, holidays, severe weather, carrier disruptions, or other circumstances outside our control may extend delivery time. We will contact you if we become aware of a material delay affecting your order.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on the items in your order and the delivery destination. Any available shipping options and their cost will be shown before you complete your purchase.

TRACKING

When your order ships, tracking information will be sent to the email address provided at checkout. Tracking may take up to 48 hours to begin showing movement after the carrier receives the package.

ADDRESS ACCURACY AND CHANGES

You are responsible for providing a complete and accurate delivery address. Contact us immediately at nick@unboundapps.com if you notice an error.

Address changes are not guaranteed after an order is placed. Once production or shipment has begun, we may be unable to update the address. Orders delayed, returned, lost, or delivered incorrectly because of an address entered incorrectly by the customer are not eligible for a free replacement or refund. Additional shipping charges may apply if reshipment is possible.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate the request, but changes and cancellations are not guaranteed. Once materials have been ordered or production has begun, the order may no longer be changed, canceled, or refunded.

DELAYS

Delivery dates are estimates. We are not responsible for delays caused by carriers, weather, service interruptions, incorrect addresses, or other events outside our reasonable control. A carrier delay alone does not automatically qualify an order for a refund.

LOST OR MISSING PACKAGES

If tracking has not updated for an extended period or your package appears to be lost, contact us at nick@unboundapps.com with your order number. We will review the shipment with our fulfillment partner and carrier.

A replacement or refund may be provided when a shipment is confirmed lost. We are not responsible for packages shown as delivered to the address provided at checkout, but we will help you review available carrier information.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery and follow the process in our Return & Refund Policy.

CONTACT

Questions about shipping can be sent to nick@unboundapps.com.