SHIPPING POLICY

Last updated: August 5, 2026

WHERE WE SHIP

We currently ship only to eligible United States addresses available at checkout. If Shopify does not accept your address or display a shipping option, we are unable to ship to that destination at this time.

MADE-TO-ORDER FULFILLMENT

Unbound Studios Apparel products are made to order and produced by a third-party fulfillment partner. Please allow approximately 5–7 business days for production before shipment.

Production time may vary due to garment availability, artwork review, order volume, holidays, or other circumstances outside our control.

ESTIMATED DELIVERY TIME

After production is complete, standard United States delivery typically takes an additional 2–7 business days. Most orders are therefore expected to arrive within approximately 7–14 business days after the order is placed.

All production and delivery timeframes are estimates and are not guaranteed. Inventory shortages, first-time artwork review, holidays, severe weather, carrier disruptions, or other circumstances outside our control may extend delivery time. We will contact you if we become aware of a material delay affecting your order.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on the items in your order and the delivery destination. Any available shipping options and their cost will be shown before you complete your purchase.

TRACKING

When your order ships, tracking information will be sent to the email address provided at checkout. You may also be able to view tracking through your Shopify order-status page or the Shop app.

Tracking may take up to 24–48 hours to begin showing movement after the carrier receives the package.

ADDRESS ACCURACY AND CHANGES

You are responsible for providing a complete and accurate delivery address. Contact us immediately at support@unboundmade.com if you notice an error.

Address changes are not guaranteed after an order is placed. Once production or shipment has begun, we may be unable to update the address. Orders delayed, returned, lost, or delivered incorrectly because of an address entered incorrectly by the customer are not eligible for a free replacement or refund. Additional shipping charges may apply if reshipment is possible.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate the request, but changes and cancellations are not guaranteed. Because products are made to order, an order may no longer be changed, canceled, or refunded once materials have been ordered or production has begun.

DELAYS

Production and delivery dates are estimates. We are not responsible for delays caused by carriers, weather, service interruptions, garment availability, incorrect addresses, or other events outside our reasonable control. A production or carrier delay alone does not automatically qualify an order for a refund.

LOST OR MISSING PACKAGES

If tracking has not updated for an extended period or your package appears to be lost, contact us at support@unboundmade.com with your order number. We will review the shipment with our fulfillment partner and carrier.

A replacement or refund may be provided when a shipment is confirmed lost. We are not responsible for packages shown as delivered to the address provided at checkout, but we will help you review available carrier information.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, contact us within 30 days of delivery and follow the process in our Return & Refund Policy.

CONTACT

Questions about shipping can be sent to support@unboundmade.com.